Sample Range of Services Currently Provided

Training Courses:
Team Leader development – skills of leading teams of people, including motivation, goal setting, monitoring performance etc.
Team Leader Synergy – creating synergy within groups of team leaders whose work affects that of other teams; includes group decision making, communication across departments, working protocols etc.
Team Building – working with teams to improve effectiveness, including motivation, working together to solve problems, utilising strengths, developing weaknesses, communication, trust etc.
New manager programmes – general management skills and techniques
Change management / Coping with change – recognising the need for change, people’s reaction to change, overcome resistance in self and others, implementing change programmes etc.
Project management – starting and scoping projects, selecting and developing a project team, running and monitoring projects, closing and handing over.
Taming telephone tensions – dealing with difficult customers on the telephone, supporting colleagues in a telephone environment, managing own tensions etc.
Customer service techniques – identifying customers and their needs, developing attitudes and behaviours to satisfy customers, creating an appropriate image etc.
Communication – improving communication skills in a variety of modes, including verbal, written, active listening, observation etc.
Negotiating and influencing – getting to win-win, negotiating language etc.
Appraisal skills – objective setting, feedback skills, action planning, using the documentation etc.
Identifying development needs – analysis techniques, questioning skills, use of tests etc.
Planning training and development – identifying options, linking individual needs with those of the organisation, prepare long and short term plans, developing programmes of learning
Training skills – how people learn, different training and development techniques, motivating learners, dealing with large and small groups, coaching and mentoring, skills practice etc.
Evaluating training – using the different levels of evaluation, links between individual learning and organisational gain, cost-benefit factors.

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Consultancy Services:
Assessment centres - personal profiling, recruitment & selection
Job profiling – analysing jobs to determine role profiles
Training needs analysis – conducting audits within organisations to identify development needs
Facilitating meetings – helping meetings to maintain a focus and develop effective meeting skills in participants
Evaluating training – using different techniques to assess the effectiveness of training and development programmes in companies
Designing training programmes – using information from a needs analysis to design appropriate training and development programmes
Interim management – the use of a general manager to cover absences or short-term vacancies
Materials development – tutor support material and open learning literature to support in-company development
Executive coaching – one-to-one support for senior managers, particularly in times of change.

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Accredited Programmes:
Management NVQs at levels 3 and 4, including Strategic Management
Training and Development NVQs at levels 3 and 4
Possibility of external accreditation of in-company programmes